At KLAWU, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services at klawu.com.

We comply with the applicable data protection laws in Indonesia, including the Law on Personal Data Protection (UU PDP).

1. Information We Collect#

We collect information to provide better services to our users:

• Personal Information: Name, email address, phone number, and billing address provided during registration.
• Payment Information: We use third-party payment processors (e.g., Midtrans, Xendit, or PayPal). We do not store your credit card details on our servers.
• Technical Data: IP address, browser type, device information, and usage logs.
• Cookies: We use cookies to enhance your experience and remember your preferences.

2. How We Use Your Information#

We use the collected data for the following purposes:

• To provide, operate, and maintain our Services.
• To process transactions and send related information, including invoices.
• To provide customer support and respond to your inquiries.
• To send technical notices, updates, and security alerts.
• To monitor and analyze trends, usage, and activities in connection with our Services.

3. Data Storage and Retention#

Your data is stored securely on our servers. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indonesian law for tax and legal compliance.

4. Sharing of Information#

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who help us provide our services (e.g., payment gateways, email delivery services).
• Legal Requirements: If required by law, regulation, or legal process (e.g., a court order or government request).

5. Security#

We implement industry-standard security measures, including SSL encryption and firewalls, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights#

Under Indonesian law (UU PDP), you have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your data (subject to legal retention requirements).
• Withdraw your consent to data processing.

For users in the European Economic Area (EEA) and United Kingdom:
Under the General Data Protection Regulation (GDPR) and UK GDPR, you have additional rights, including the right to data portability, the right to object to or restrict processing, and the right to lodge a complaint with a supervisory authority.

7. International Data Transfers#

As an Indonesian company serving a global audience, your information may be transferred to, stored, and processed in Indonesia or other countries where our infrastructure or service providers are located. By using our Services, you consent to this transfer, storing, or processing. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Third-Party Links#

Our website may contain links to other sites. We are not responsible for the privacy practices of such other sites. We encourage you to read their privacy policies.

8. Changes to This Policy#

We may update this Privacy Policy from time to time. Significant changes will be notified via our website or email.

9. Contact Us#

If you have any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Officer at:

Email: privacy@klawu.com
Address: PT. Klawu Hosting Indonesia, [Insert Address]